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Effective Communication Skills

effective communication skills

Effective Communication Skills course helps improve verbal, written, and non-verbal communication style by modifying skills. This highly essential course is in great demand as it covers the core principles, techniques, process, nd the art of communication.

Learning Objective

  1. To demonstrate language proficiency in communication skills and critical thinking related to analysis, interpretation, and feedback.
  2. To manage various formats of communication, build relationship, and solve problems.
  3. To implement befitting methods to achieve superior results in personal and professional life.
  4. To persuade, motivate, and gel with peers and co-workers using assertiveness.

Delivery

This highly interactive program focuses on Effective Communication Skills to be internalized through:

  1. Open discussions,, Presentations, and Trainer inputs.
  2. Audio & Video aids, Communication case studies, and role plays.
  3. Written assignments, practice sessions in pairs.

Duration: 2 Months

Communication Skills

  1. Communication Model
  2. Idioms & Expressions
  3. Types of Talks
  4. 3Vs of Communication
  5. Active Listening
  6. Accent
  7. Verbal & Non-verbal Communication
  8. Barriers Feedback Types
  9. Questioning
  10. Presentation Skills

Email Etiquette

  1. Paraphrasing
  2. Do's & Don'ts
  3. Forms of Emails
  4. Reports
  5. Memos

 

Telephone Etiquette

  1. First Impression
  2. Do's & Don'ts
  3. During the Conversation & Closing
  4. Transferring calls
  5. Text messaging
  6. Voice Mails

Personality Development

  1. Attitude & Ego Analysis
  2. Positive Mental Thinking
  3. Appearance & Grooming
  4. Attire
  5. Dining Etiquette

Corporate Etiquette

  1. Manners
  2. Do's & Don'ts
  3. Work Behavior
  4. Meetings
  5. Networking
  6. Respecting opposite Gender